MyChart FAQs

About MyChart

    MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

    • Communicate with your doctor
    • Pay copays and bills
    • Manage appointments online
    • Use eCheck-In
    • Request prescription refills
    • Access your health history
    • Link to your family's health record
    • View vaccine information and lab results
    • For more information about MyChart, check out

    No, MyChart is a free service for all patients.

    You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

    Enrollment Questions

      There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

      • Clinic staff might sign you up directly while you're at the front desk or in the exam room.
      • You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
      • You might receive a text message or email with an activation code when you come in for a visit.
      • You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

      If you don't have an activation code, you can request one on the sign-up page. You can also contact us at 225-215-7245 or email After we verify your information, you will receive a new code.

      For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, call our MyChart Patient Support Line at 225-215-7245 or email

      Your Medical Record

        With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

        You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please call your provider's office if the situation requires immediate attention or dial 911 if it is an emergency.

        On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

        To request to change your legal name,  call our MyChart Patient Support Line at 225-215-7245 or email

        Your MyChart information comes directly from your electronic health record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic health record after each visit.

        After February 1, 2024, your access will be changed to view-only so you will still have access to your data but you will not be able to message your care team or see new clinical data. Some of your clinical data will be converted and available in MyChart

        Technical Questions

          If you're having trouble logging in, click the Forgot Username? or Forgot Password? link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 225-215-7245 or email to request assistance.

          Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart Patient Support Line at 225-215-7245 or email for quick support.

          We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

          To have your account re-activated, call our MyChart Patient Support Line at 225-215-7245 or email

          If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

          • Allergies
          • Care team
          • Health issues
          • Medications
          • Messages
          • Test results
          • Visits

          To view this information, you must link your account. Check out our video tutorial below on how to do this.



          You can deactivate your account by going to Security Settings  > Deactivate Your Account.

          Call our MyChart Patient Support Line at 225-215-7245 or email

          Billing Information

            To pay bills for visits prior to February 1, 2024, pay your bill here.

            To pay bills for visits after February 1, 2024 you can log into MyChart or pay as a guest.


            Download the MyChart App

            Securely access your health information from your tablet or mobile device by downloading the MyChart app. With the mobile app, you can conveniently manage your care from anywhere.

            Need Help With MyChart?

            Contact our MyChart Patient Support Line