Patient Experience
At Woman's, every experience counts.
Patient Satisfaction
We keep track of every patient comment because your time with us is important. Through an internal survey, we can proudly say that our inpatients and outpatients are "very satisfied" with their overall experience.
For many years, Woman’s has considered patient experience an indicator of high quality care. This is measured through safety, effectiveness, patient focus, timeliness, efficiency and equity. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. Woman’s exceeds state and national averages in all measurement categories. FY 2018
| HCAHPS Question |
Answer |
Woman's |
Louisiana |
National |
Rate hospital 0-10
|
'9-10' |
83.8 |
74.1 |
72.4 |
Recommend Hospital
|
'Definitely yes' |
89.5 |
74.5 |
72.3 |
Communication with Nurses
|
'Always' |
85.7 |
82.6 |
80.4 |
Communication with Doctors
|
'Always' |
92.6 |
85.3 |
81.2 |
Communication about Medicine
|
'Always' |
75.9 |
66.5 |
64.7 |
Communication about Pain
|
'Always' |
77.5 |
65.5 |
66.2 |
Responsiveness of Staff
|
'Always' |
81.1 |
68.4 |
67.9 |
| Cleanliness (room kept clean) |
'Always' |
77.5 |
71.8 |
74.3 |
Quietness (room quiet)
|
'Always' |
77.6 |
69.0 |
60.7 |
Discharge Information
|
'Yes' |
93.4 |
86.9 |
87.3 |
Care Transitions
|
'Strongly Agree' |
71.9 |
57.5 |
53.6 |
One of the Top 100 Hospitals
Women in the community have ranked Woman's Hospital as a Top 100 Hospital for Patient Experience by WomenCertified®, an organization committed to helping women identify businesses that value the customer experience and appreciate female consumer needs.