Woman’s Hospital Awarded for Excellence in Patient Experience by Press Ganey for Sixth Straight Year

September 15, 2020

BATON ROUGE, La. -- Even in the midst of the COVID-19 pandemic and the impact it has had on patients’ hospital stays, Woman’s has been recognized again as one of the nation’s leaders in providing exceptional patient experience. Press Ganey announced that Woman’s Hospital is a Guardian of Excellence Award® winner for the sixth consecutive year, ranking in the top five percent in the country in outstanding inpatient experience.

Woman’s is the only hospital in Baton Rouge with more than 25 beds to earn this honor and one of only 15 in Louisiana.

“This year has been a challenging one for all of us in healthcare, and patient experience has looked a little different due to many of the precautions in place to protect against COVID-19,” said Barbara Griffith, MD, president and CEO of Woman’s Hospital. “Our staff has gone the extra mile to ensure our patients are still receiving the positive experience they have come to expect from Woman’s despite many new policies and regulations.”

Despite limits to hospital visitation due to COVID-19 concerns, patients have responded well to the extra bonding time it’s allowed with their baby. Breastfeeding rates at Woman’s also increased by 10% from January to April as compared to the average 2-4% annual increase.

Press Ganey, a leading provider of patient experience measurement and performance analytics for healthcare organizations, gives this award annually to the top organizations who have achieved the 95th percentile or higher for any of a set of designated survey measures, including likelihood to recommend, overall rating and/or teamwork. Woman’s exceeds state and national averages in all measurement categories.

A full list of this year’s Guardian of Excellence Award® winners can be found online.