Woman’s Hospital’s aim to provide exceptional patient care has been recognized as it has been named a “Patient-Centered Care Champion” for Physical Comfort and Respect for Patient Preferences in the 2012 National Research Corporation (NRC) Picker Path to Excellence Awards. NRC Picker recognizes healthcare organizations, who utilize their patients’ satisfaction surveys, for their dedication to improving the patient experience.
Woman's was selected as a “Patient-Centered Care Champion” based on its performance for the time period of April 2011 – March 2012. Based on Hospital Consumer Assessment of Healthcare Providers and Systems (HCHAPS
) patient surveys, Woman’s scored one of the highest positive patient ratings out of 208 facilities nationwide in the NRC Picker database following:
Physical Comfort: Patients report that physical comfort has a tremendous impact on their experience; in particular, pain management, assistance with activities and daily living needs, and hospital surroundings and environment. Woman’s scored 79.4 percent positive within a national average of 65 percent.
Respect for Patient Preferences: Patients indicate a need to be recognized and treated as individuals by hospital staff. They are concerned with their illnesses and conditions and want to be kept informed. Most important is an atmosphere that is respectful of the individual patient; it should focus on quality of life, involve the patient in medical decisions, provide the patient with dignity and respect a patient's autonomy. Woman’s scored 89.5 percent positive within a national average of 78 percent.