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Hospital Performance

91% of patients would recommend Woman’s!

Providing quality and safe healthcare is important to Woman’s and we’re listening to your feedback. On a quarterly basis, we update our website with our patients' perspectives of our hospital care and our surgical care improvement projects according to national guidelines. We also compare ourselves to similar specialty hospitals, nationally and internationally, to see how well we are performing.

Hospital Compare website was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS), along with the Hospital Quality Alliance (HQA) to allow consumers to compare hospitals with national performance. The HQA was founded to support the reporting of hospital quality of care. The information on Hospital Compare can be used by any patients needing hospital care. Hospital Compare uses quality measures to determine how often hospitals provide recommended care to obtain the best results for most patients.

AHA HQA Quality Data online report is an easy-to-use way to review our performance. It is based primarily on data collected and reported to CMS.

AHRQ Agency for Health Care Research and Quality
Supports research to improve health care quality. This website contains patient education on many health care topics.

CAHPS Consumer Assessment of Healthcare Providers & Systems, advancing excellence in healthcare

HCAHPS Hospital Consumer Assessment of Healthcare Providers and Systems provides hospital care quality information from the consumer perspective. Reports survey of patients' perspectives of hospital care, addressing topics such as communication with doctors and nurses, and cleanliness of hospital.

Patient Experience
3rd Quarter 2013


Woman's Hospital
Communication with nurses % patients who reported that their nurses "always" communicated well.
83%
Communication with doctors
% patients who reported that their doctors "always" communicated well. 92%
Responsiveness of hospital staff How often did patients receive help from hospital staff?
77%
Pain control
How often was patients' pain well controlled?
81%
Communication About medicine How often did staff explain about medicines before giving them to patients?
78%
Discharge information Patients at each hospital who reported that "yes", they were given information about what to do during their recovery at home.
94%
Room kept clean
Patients who reported that their room and bathroom were "always" clean. 75%
Room at night quiet Patients who reported that the area around their room was "always" quiet at night. 79%
Rate hospital   82%
Would recommend hospital Patients who reported "yes", they would definitely recommend this hospital. 91%
HCAHPS Roll-up. 

 
SCIP: Surgical Care Improvement Projects

Process Quality Data*
3rd Quarter 2013
Woman's Hospital State
Average

National Average
Surgical Care Improvement / Infections Prevention (SCIP)
Prophylactic antibiotic received within one hour prior to surgical incision 100%
98%
98%
Outpatient prophylactic antibiotic within one hour of incision 96% 96% 97%
Prophylactic antibiotic selection appropriate
100% 98% 99%
Outpatient prophylactic antibiotic selection appropriate
98% 97%
97%
Prophylactic antibiotic stopped within 24 hours after surgery
95% 96%
97%
Treatments to prevent blood clots received within 24 hours before or after selected surgeries
100% 97%
98%
* Process quality data is based on the hospital's frequency of following best practices or processes that have been shown through research to deliver the best results for most patients. For example, national research shows that giving patients an antibiotic within one hour before surgery reduces their risk of developing infections related to the surgery. Because patients tend to do better when this process is followed, this is an industry-wide quality measure. This data reflects the average of all CMS scores as reported on CMS Hospital Compare