Woman’s Receives National Recognition for Patient Experience
Woman’s Hospital’s aim to provide exceptional patient care has been recognized as it has been named a “Patient-Centered Care Champion” for Physical Comfort and Respect for Patient Preferences in the 2012 National Research Corporation (NRC) Picker Path to Excellence Awards. NRC Picker recognizes healthcare organizations, who utilize their patients’ satisfaction surveys, for their dedication to improving the patient experience.
|"The service we received from everyone involved from birthing to the care we received in our hospital room was exceptional. The whole experience was a standout performance."- Patient|
Physical Comfort: Patients report that physical comfort has a tremendous impact on their experience; in particular, pain management, assistance with activities and daily living needs, and hospital surroundings and environment. Woman’s scored 79.4 percent positive within a national average of 65 percent.
Respect for Patient Preferences: Patients indicate a need to be recognized and treated as individuals by hospital staff. They are concerned with their illnesses and conditions and want to be kept informed. Most important is an atmosphere that is respectful of the individual patient; it should focus on quality of life, involve the patient in medical decisions, provide the patient with dignity and respect a patient's autonomy. Woman’s scored 89.5 percent positive within a national average of 78 percent.